The Company
RS. YARSI is the official teaching hospital of the Faculty of Medicine at
YARSI University, Jakarta. It serves as a center for both medical
education and advanced healthcare services in Indonesia. Equipped with
state-of-the-art facilities, RS. YARSI accommodates 450 inpatient beds
across six classes, including Presidential Suites, and provides 35
outpatient clinics in the main building, 15 additional clinics in the
Annex, 10 executive dental clinics, and 80 regular dental units. The
hospital also includes guest house accommodations for patients’ families
and offers round-the-clock radiology and pathology services.
The Challenges
This digital initiative was launched in response to a range of operational
and service challenges:
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Limited Online Representation: The hospital lacked a modern,
informative, and trustworthy digital presence for both patients and
medical professionals.
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Inefficient Information Delivery: Visitors struggled to find
details about services, facilities, or specific doctors due to the
absence of dynamic content.
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No Digital Consultation Infrastructure: With increased demand for
telehealth during and after the pandemic, there was no existing
web-based telemedicine system in place.
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Generic CMS Limitations: Existing content management systems
couldn’t accommodate the hospital’s complex and custom operational
needs.
The Solution
We developed a fully customized digital ecosystem to transform RS. YARSI's
online and clinical experience:
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Corporate Website Development: A responsive, accessible website
with a professional design and multilingual capabilities was created to
showcase the hospital’s services, departments, news, and facilities.
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Doctor Profile Directory: Each medical professional has a
dedicated profile page featuring specialties, working schedules,
educational background, and a photo, allowing patients to make informed
choices.
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Tailored-Made CMS: A custom-built Content Management System was
developed to allow RS. YARSI staff to manage departments, schedules,
doctor profiles, and internal content dynamically without technical
barriers.
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Web-Based Telemedicine Module: We implemented a secure online
consultation platform that allows patients to book and attend remote
consultations with YARSI doctors, complete with medical history tracking
and document upload features.
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SEO and Performance Optimization: The entire platform was built
with SEO best practices and speed optimization to ensure discoverability
and usability.
The Results
The digital transformation brought measurable impact to RS. YARSI:
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Enhanced Patient Engagement: Patients can now explore hospital
services, view doctor profiles, and make informed appointments online
with ease.
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Operational Efficiency: Hospital staff benefit from an
easy-to-use CMS tailored to their workflow and information structure.
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Accessible Telemedicine Services: The introduction of web-based
consultations improved patient access to healthcare, especially during
non-emergency cases and for remote users.
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Improved Brand Image and Trust: The professional and informative website
elevated RS. YARSI’s digital brand, aligning it with its status as a
modern, research-oriented teaching hospital.
